Customer Care Center
exceptional customer service. cutting-edge technology.
While our web-based CMR.ez system provides fast and convenient housing and registration services 24/7, our multilingual, in-house Customer Care Center (C3) Ambassadors are an integral part of every program and are on hand to provide live housing and registration support and customer assistance.
Superior service and support.
Every program is assigned dedicated toll-free and international phone access, and receives personalized assistance from thoroughly briefed reservationists with extensive hotel and event information at their fingertips. Whether answering questions or taking a reservation or registration over the phone, CMR's Customer Care Ambassadors provide superior service and support.
Many support services available.
In addition to in-bound call management, our C3 service support includes:
- Program-dedicated fax number for incoming housing and registration forms
- Mail-in form processing
- Timely and accurate data entry
- Confirmation fulfillment
Technology for optimal efficiency.
cmr continually strives to upgrade our systems and invest in quality partners. With these goals in mind, we have selected Avaya - a global leader in secure, reliable telephony products and services - as our communications system provider.
Our sophisticated C3 system provides:
- Automated call distribution technology
- Call routing
- Resource selection
Innovative. Cutting-edge. Consistent performance. Our Customer Care Ambassadors deliver exceptional service to every call from any corner of the world.